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New identity requirements for property transactions
New rules! Stronger protection for property transactions.
From 1 July 2026, buyer's agents like us are required by law to carry out enhanced identity verification - think of it as the property industry aligining with what banks have had to do for years.
What's changed, in three points
Australia's AML/CTF laws have been expanded for the first time in 17 years. From 1 July 2026 they apply to real estate professionals — including buyer's agencies like Rethink Investing.
01
What is AML/CTF
From 1 July 2026, Rethink Investing became a reporting entity under Australia's AML/CTF (Anti-Money Laundering and Counter-Terrorism Financing) laws. This means we are governed by AUSTRAC and legally required to undertake enhanced measures to verify the identity of our clients and the structures they purchase through.
02
Enhanced verification - knowing who we're acting for
Before we can act on your behalf and throughout the transaction, we need to verify your identity - and where you're purchasing through a company, trust, or SMSF, we'll need to understand the structure behind it. It is a similar enhanced verification process your bank already carries out.
03
This applies to all buyer's agencies carrying out similar property transactions.
This isn't a Rethink Investing policy - it's a legal requirement across the entire property industry. Buyer's agencies like ours in Australia must now carry out these checks, regardless of who you purchase through.
Whether you're buying or selling
The requirements apply to all parties in a property transaction we’re invloved in. What we’ll need is broadly the same but at different points – here’s how it looks for each
IF YOU’RE BUYING
We'll send your ID verification link alongside your onboarding and sign-up forms.
Tell us early how you intend to buy — as an individual, company, trust or SMSF — so we send the right forms.
If you buy through a company or trust, we also confirm the people who own or control it.
Checks must be complete before we can act for you.
IF YOU’RE SELLING
The same identity checks apply to vendors in transactions we're involved in.
We — or the selling agent — will let you know what's needed at around the point of contract.
For company or trust-owned property, we'll confirm ownership and control details.
Frequently asked questions
Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) laws are designed to stop criminals from using legitimate businesses and transactions to “clean” the proceeds of crime or to fund terrorism. Property is a common target because it's high value, so from 1 July 2026 real estate professionals — including buyer's agencies — are required to help prevent this. The regime is overseen by AUSTRAC, Australia's financial crime regulator.
Because we're now legally required to. As a reporting entity under the AML/CTF Act, we must confirm the identity of the people and entities we act for before providing our services. We've built clear, consistent processes to make this straightforward, and we collect only what the law requires.
The identity requirements apply to the clients we act for in a property transaction — both buyers and vendors (sellers). This covers all property types, including residential, commercial and rural. If you're purchasing or selling through a company, trust or self-managed super fund, the checks also extend to the individuals who own or control that entity.
Customer Due Diligence is simply the process of verifying who our client is, and — where an entity such as a company or trust is involved — identifying the people who own or control it. It's required under the AML/CTF Act and must be completed before we can provide our services under our agreement with you.
- Verifying your identity
- Identifying beneficial owners (for companies, trusts and SMSFs)
- Understanding the nature and purpose of the transaction
- Possible additional checks
Depending on your circumstances, we may ask for:
- Your full legal name, date of birth, occupation and residential address
- Identity document details (such as a passport or driver's licence)
- Ownership and control details/documents for a company, trust or SMSF
- Information about the nature and purpose of the transaction
- Source of funds or source of wealth information
Your information is used only to meet our legal obligations — to verify identity, assess risk, and keep the compliance records the law requires. We collect only what's necessary and handle it securely and confidentially in accordance with the Privacy Act 1988 and our Privacy Policy. Records are retained for the period required by law.
Each business involved in a property transaction is a separate reporting entity under AUSTRAC and must independently hold records of the verification checks. This means that if you're working with multiple professionals on the same transaction - such as a lawyer, accountant, and buyer's agent - you may need to complete checks more than once.
There may be an exception - where you've already completed verification with Rethink Property Lawyers, we may be able to rely on parts of that check (and vice versa), reducing what we need to collect from you and possible costs.
Unfortunately, if the required identity information isn't provided, we're not able to lawfully act for you or provide our services. Completing these checks is a legal precondition to us getting started — so the sooner they're done, the sooner we can get to work for you.
No. These are national laws that apply to every real estate professional, buyer's agency, lawyer and accountant involved in property transactions across Australia from 1 July 2026. You may notice similar requests from others involved in your transaction. We're simply meeting the same obligations, and aim to make our part of it as smooth as possible.
A quick word of reassurance
These checks aren't about suspicion — they're a standard, universal requirement that protects the integrity of property transactions and everyone involved in them. We've designed our process to be quick, secure and respectful of your time. Ifanything is unclear, we're always happy to talk it through.
Regulatory note. This information is provided in accordance with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and associated rules, under the supervision of the Australian Transaction Reports and Analysis Centre(AUSTRAC). It is general information about our obligations and does not constitute legal advice.
This information is general in nature and does not constitute legal or financial advice. We recommend seeking independent advice if you have any questions about your obligations.

